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(+90) 507 722 12 20
Mon - Sat: 09:00 - 18:30

Delivery & Returns

Delivery Information:
Your order will be notified to the buyer by discussing the work between the days after the day you place the order. No shipments are made during weekends and public holidays. You can follow the order shipment stages in My Orders section in My Account.

For Your Order Cancellation Requests:
If your order is under preparation If your product has not yet been delivered to the Cargo authorities, you can report it by calling our customer service +90 507 722 12 20 or by sending an e-mail to info@exportroute.com. Your order will be canceled during the day.

Fee Refund Process:
Your return product will be examined by the officials of HANEDANOĞLU AKARYAKIT İNŞAAT İTHALAT İHRACAT LİMİTED ŞİRKETİ and it will be investigated whether it is suitable for the return conditions. Products that are in compliance with the return procedures will be approved and the product fee will be deposited to your bank within 10 business days. It may take 7-15 business days as per bank procedures to reflect this fee to your account.

• The product (s) must be sent to us in its original packaging undamaged, unused and undamaged as a result of use error.
• You must send the sales invoice of the product.
• If the invoice of the product is corporate, replacement or refund is made over the amount in the invoice provided by the institution for the return process, without including the cargo share, without using the upper group in underwear and swimwear.
• Underwear underwear, silicone bras and corsets are not changed due to hygiene.
• The customer is obliged to return the product with the condition at the time of delivery and to compensate for the loss of the commercial value of the commodity due to use.

Return, Exchange Address:
Full Address: HANEDANOĞLU AKARYAKIT İNŞAAT İTHALAT İHRACAT LİMİTED ŞİRKETİ Company Full Address TURGUTLU MAHALLESİ KUDÜS CAD. NO: 2 KADINHANI KONYA Phone number +90 507 7221220